Our Commitment to Customer Service

You've probably heard this line repeated by just about every company you've ever worked with: "We have a commitment to quality customer service." But how often do you find it to be true?

What Verve means when we say we have a commitment to customer service is that we put ourselves in your shoes. Every member of our team has experience either working at a mission-based organization, or is an active volunteer or board member at a local organization. We know – first-hand – how important it is to receive high quality customer service.

Our Customers' Bill of Rights:

We take customer service very seriously. This Bill of Rights guides our philosophy of how we treat our customers.

1.   You have a right to speak to knowledgeable professionals.
When you contact us, you will speak directly to knowledgeable professionals.

2.   You have the right to be treated with respect.
We will treat you with respect and professionalism. Every time, no exceptions.

3.   You have the right to receive an answer in a timely way.
We respond to every inquiry within one business day. For critical tech support, we respond immediately.

4.   You have the right to reliable service.
For those whose websites and services we host, we are committed to providing consistent service with zero downtime.

5.   You have the right to solutions that work.
We stand behind our products, solutions, and services, and provide ongoing technical support.

6.   You have the right to understand the options available to you.
We see our role not just as service providers, but as guides. We provide information to help educate you on all the options available, not just Verve's products.

7.   You have the right to fair pricing practices.
We publish our prices on every Verve product right on our website. We share our pricing structure on every service we offer. We keep our pricing competitive. And, you'll know to the penny what a project with Verve will cost you before we start.

8.   You have the right to have your issues resolved fairly and quickly.
We work with you to quickly and fairly resolve any issues that might crop up - your satisfaction is our #1 priority.

9.   You have the right to receive the same high level of customer service, regardless of the size of your project.
We treat all our customers with the same high level of respect and diligence. Period.

10.   You have the right to be satisfied with our work.
We work exceptionally hard to ensure our clients are satisfied with our work. Just ask our clients.